> For the complete documentation index, see [llms.txt](https://handbook.sixpivot.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://handbook.sixpivot.com.au/perks-and-benefits/employee-assistance-program.md). # Employee Assistance Program SixPivot have engaged MindFit At Work to provide: * Confidential counselling sessions via video, phone or face to face (where available) * Digital training pop-ups * Wellbeing insights This service is provided for free to you and your immediate families. We do not receive information on who, what, when, or how. It is completely confidential. More information about the SixPivot EAP can be found in these internal documents - [Welcome](https://sixpivot.sharepoint.com/:b:/s/HR/ETmG4ckfbitPhbp_3eGAkroBDhybp5SGCVgkZRX3LhklkQ?e=b79RGZ) and [You Deserve Happy](https://sixpivot.sharepoint.com/:b:/s/HR/ETC1QwPu6JVEj_HzSqFh1SABk6AYsMdaza1d0GizFDJcgA?e=RRUybN) (authentication required). #### To access the EAP app * Download the ‘Mindfit EAP’ app ([iOS](https://apps.apple.com/au/app/mindfit-eap/id1640257127) or [Android](https://play.google.com/store/apps/details?id=com.eap.mindfit)) or go to [eap.mindfitatwork.com](https://eap.mindfitatwork.com/) * Click on ‘Create Account’. (Refer to [this document](https://sixpivot.sharepoint.com/:b:/s/HR/ETmG4ckfbitPhbp_3eGAkroBDhybp5SGCVgkZRX3LhklkQ?e=b79RGZ) for the company code. Authentication required) **Trouble shooting** * When trying to *create* an account, if you get an error message saying 'Your e-mail is invalid or not registered with the company' * Try the 'Log in' option and press 'Forgot my password' with your email address * If this doesn't do the trick, contact Jayne, Sammy or Shirley #### To book a session with a counsellor Use the app, or call using a toll-free number: * Australia [1800 862 042](tel:1800862042) * New Zealand [0800 578 294](tel:0800578294) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://handbook.sixpivot.com.au/perks-and-benefits/employee-assistance-program.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.