> For the complete documentation index, see [llms.txt](https://handbook.sixpivot.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://handbook.sixpivot.com.au/perks-and-benefits/employee-assistance-program.md). # Employee Assistance Program Our workplace counselling service SixPivot have engaged Spectrum Life to provide: * Confidential counselling sessions via video, phone or face to face (where available) * Digital training pop-ups * Wellbeing insights This service is provided for free to you and your immediate families. We do not receive information on who, what, when, or how. It is completely confidential. More information about the SixPivot EAP can be found in these internal documents - [Welcome guide](https://sixpivot.sharepoint.com/:b:/s/HR/IQDh8K-yYUiyR5Wwg9a_yG0eAZKwMCJAXNDUAg4h_g-PYN8?e=TlOutO) (authentication required). #### To access the EAP * Download the ‘Spectrum.Life' app or go to [app.spectrum-life.com.au/login](https://app.spectrum-life.com.au/login) * Click on ‘New here? Sign up!’ at the bottom of the page. (Refer to [this document](https://sixpivot.sharepoint.com/:b:/s/HR/IQCOdQOTeO_oTosSONY_DaByAQZYraUmrsMIBCxoat-xDNQ?e=uQlBPV) for the company code. Authentication required) **Trouble shooting** * When trying to *create* an account, if you get an error message saying 'Your e-mail is invalid or not registered with the company' * Try the 'Log in' option and press 'Forgot my password' with your email address * If this doesn't do the trick, contact Jayne, Sammy or Shirley #### To book a session with a counsellor Use the app, or call using a toll-free number: * Australia [1800 862 042](tel:1800862042) * New Zealand [0800 578 294](tel:0800578294) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://handbook.sixpivot.com.au/perks-and-benefits/employee-assistance-program.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.